FAQ
1. Squishies đ
- How can I safely enjoy my squishy?
Squish, squeeze, and knead your squishy as much as you want đ, but never put it in your mouth, do not bite it, and keep it away from heat and sharp objects.
For all advice and compliance documents, consult our Safety Information page.
- From what age can squishies be used?
Our squishies are intended for children aged 3 and up, with adult supervision recommended, especially for younger children. đ§ž
Find all precautions on our Safety Information page.
- How do I clean and care for my squishy?
Clean it gently with a soft, slightly damp cloth, then let it air dry. Avoid harsh cleaning products, heat, and sharp objects.
To keep it looking good for longer, handle it on clean surfaces and store it away from dust.
- What is the difference between the various squishy textures?
Each texture offers a different sensation âš
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- Classic: soft and returns to its shape after being squeezed.
- Slow-rise: denser and more malleable; it stays deformed for a moment before returning to its shape.
- Crunchy: produces a satisfying little sound effect when squeezed.
- Cracking / wax: covered in a thin layer that cracks during initial handling, before becoming softer.
Everyone can find their favorite texture. đ
- What should I do if my squishy gets punctured or damaged?
Squishies are made to be squeezed, but they are not indestructible! If your squishy is badly torn, punctured, or if its contents start coming out, stop using it.
Avoid any contact of the contents with the mouth and eyes, and consult our Safety Information page for more precautions.
2. Ordering & Delivery đŠ
- How long does it take to receive my order?
We do our best to prepare and ship orders within 24 to 48 business hours đ. The delivery time then depends on the carrier and the destination.
- How do I track my order?
As soon as your order is shipped, you will receive a tracking number. You can then track your package from our Track Delivery page.
- What are the shipping costs?
Delivery is free on orders over âŹXX. Below this amount, fees vary depending on the destination and the chosen delivery method.
- Can I modify or cancel my order?
Once an order is confirmed and paid for, we can no longer guarantee that it can be modified or canceled.
If you ultimately do not want to keep an item, you can consult our Refund Policy to learn about return and refund conditions.
- My package seems lost or stuck, what should I do?
Start by checking its status on our Track Delivery page đŠ.
Once the package is shipped, its transit is handled by the carrier. In case of a blockage or significant delay, we advise you to contact the carrier directly with your tracking number.
3. Returns & Minor Issues đ
- My package or an item arrived damaged, incorrect, or incomplete, what should I do?
No worries đ Contact us quickly via our Contact page, specifying your order number.
We will verify the situation with you and offer the appropriate solution according to our Refund Policy.
- Can I return an item if I changed my mind?
Yes, under certain conditions. Returns are accepted within 14 days, provided that the item is unused, in its original condition, and in its original packaging.
Some returns may not be eligible for a full refund. Consult our Refund Policy for all conditions.
- How does the refund process work?
Once your return is received, we check the condition of the item. If the refund is accepted, it will be issued to the payment method used for the order within a few days.
All details are available in our Refund Policy.
- How can I contact Squizy Peazy if I have another question?
We are here to help đ You can write to us via our Contact page or send us a message on Instagram, TikTok, or Facebook.
We will get back to you as soon as possible.